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Multiply your Business,
Income & New Patients

Our World Famous Phone Training brought to your practice via any internet accessible device

This Video
Free Report
& Scripting

What if your Receptionists Performed to their Greatest Potential?

Competition is at the highest levels in history and when people search for a practice they shop around (call multiple practices) more than ever before. Therefore, now is the time to ensure your receptionists receive the necessary skillset that ensures the highest levels of customer service, value proposition and conversion. Join NPG today and realize the revenue and new patients you are currently missing out on.

Receptionist Phone Training Services

We proudly deliver our award-winning phone training services in the following three ways.

  • Online Courses
  • Mystery Calls
  • Webinar Trainings
  • Online Courses

    New Patient Group brings our popular Receptionist Certification Course™ to the convenience of your practice via any internet accessible device. It is a great solution to onboard new employees, train existing employees and repetitively train both without the need to ever repeat yourself again. Better yet, you get to keep the video training courses for the life of your practice. Train on your schedule … on your time … at your pace!

    Our Receptionist Certification Course™ comes with more than 60 training videos, 6 printable scripts and lessons that cover 5-Star Customer Service, Sales Fundamentals, Value Based Language, Consumer Psychology, Overcoming Price/Insurance Inquiries and much more. Better yet, our trainings are 100% custom to the type doctor you are and practice you have.

    To learn more, simply select the type of doctor you are. You will also be able to see the course curriculum and even sample training videos.

  • Audio Recorded Mystery Calls

    Without accountability all else fails. As the CEO (or office manager) of your practice(s) you need easy insight to how your employees are performing to ensure the training provided is being implemented at high levels. Our popular mystery call program provides this insight for you by performing an audio recorded mystery call to your practice every month. This recording is then delivered straight to your inbox with an analysis performed by one of our VIP Coaches.

    To learn more, simply select the type of doctor you are.

  • Webinar Based Coaching Session

    No different than working out, sometimes people need a personal trainer (coach) to achieve the best results. Therefore, our webinar training sessions with an assigned VIP Coach is a great addition for those looking for added personal attention. We will meet with your employees twice per month via online training sessions and your assigned coach will take you and your team through the journey of becoming fabulous on the phones. Role play sessions, meeting agendas and more will help ensure you get the most out of your Receptionist Certification Course™ investment. Better yet, each session will be recorded so you can keep them for life to train/onboard new employees and retrain existing employees.

    To learn more, simply select the type of doctor you are.

What does our Phone Training Cover?

Our receptionist phone training course is by far the most comprehensive training program available to healthcare receptionists. It covers more than 60 training videos, 6 printable scripts and encompasses all of the following topics.

  • 5- Star Customer Service
  • Sales Fundamentals
  • Time Management
  • Multi-Tasking
  • 6 Steps to the New Patient Phone Call
  • 3 Steps to Overcoming Price Inquiries
  • Steps to Overcoming Insurance Inquiries
  • The Power of Consumer Psychology
  • How to Speak the Consumer Language
  • How to Convert Price Shoppers into Loyal Patients that Buy
  • The Most Important Strategies to Accomplish on Every New Patient Phone Call
  • How to Best Handle Patient Complaints
  • How to Best Handle Remain in Control of a Conversation
  • Presentation & Verbiage Skills
  • Common Mistakes to Avoid
  • How to Best Handle Patient Objections

Example Receptionist Training Videos

Please watch a few training videos from our Receptionist Certification Phone Course™

Six Steps to the New Patient Call
Customer Service - Mistakes to Avoid
Six Steps - Identify

Receptionist Phone Training Testimonials

Testimonials from clients we have helped across the globe.

Dental Receptionist Training

"Excellent team training. These videos are great and make it easy for our office to practice the principles of providing excellent customer service." Dr. Vanessa Peterson

Dental Receptionist Online Training

"Our practice has improved greatly from the rigorous training and role-playing. The training and value is unsurpassed by any other company." Dr. Charles Salha

"I have been working with New Patient Group for about three years now and I could not be happier with the results in my practice. If you want to take your dental team and office experience to the next level, New Patient Group is the company that will take you there." Dr. Ann Haggard

"Our office has been working with the New Patient Group for about 2 years now. We have seen an increase in both production and collections during this time. I do highly recommend the New Patient Group for staff training." Dr. Tracy Petry

“Brian and the squad over at NPG have been very good. Introduced via Bentson ReSource and was fortunate to hear Brian at an Align Tech meeting. Good charisma, great message. Solid recommend here."Dr. Blair White

Founder & CEO - Brian Wright

"Brian Wright is awesome!!! He is a combination of the team from "Shark Tank" and Marcus Lemonis from "The Profit!" He really cares about helping you and gives brilliant and practical recommendations that can be implemented immediately! I highly recommend New Patient Group for growing your practice." Dr. Staci Frankowiz

  • Founder & CEO – New Patient Group

  • Host of the New Patient Group Podcast

  • Consultant & Speaker for Align Technology, the Makers of Invisalign

  • Author for the BentsonCopple reSource

  • Speaker for OrthoFi

  • Featured in the Dental Economics, "Ask the Expert"

  • Managing Partner of WrightChat

  • International Business Growth & Life Coaching Expert

New Patient Group Clients Crush the National Averages

Our clients crush the competition while reducing (or even eliminating) external marketing and pay-per-click expenses.

  • Last year
    New Patient Group
    clients increased
    revenue an
    average of 31.6%

  • Last year
    New Patient Group
    clients increased
    new patients an
    average of 28.6%

  • Last year
    New Patient Group
    clients increased
    same day
    starts 48.6%

  • Last year
    New Patient Group
    clients decreased
    their external
    marketing costs 62.7%


The 3 Strategies to Accomplish on Every New Patient Phone Call - Instantly Improve 5-Star Customer Service, Conversion & Revenue