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Webinar Phone Training Sessions w/ Assigned VIP Coach

Receive an assigned VIP Coach that will help organize and structure the investment you made with the purchase of our online Receptionist Certification Courseā„¢. Receive added personal attention, accountability and ensure the best return on your investment.

New Patient Phone Call Training

New Patient Phone Call Training

Meet one of our VIP Coaches below:

Meet one of our VIP Coaches below:

What you will learn

Your VIP Coach will ensure your team becomes experts at all of the following topics.

  • How to achieve 5-Star Customer Service
  • The power of Consumer Psychology
  • The most important thing to achieve on every call
  • 6 Steps to the New Patient Phone Call
  • 3 Steps to Overcoming Price Inquiries
  • How to best handle insurance inquiries
  • How to convert price shoppers into loyal patients
  • How to best overcome patient objections
  • How to best handle patient complaints
  • How to increase same day starts
  • Consumer Psychology
  • Sales Fundamentals
  • Time Management
  • Efficiency
  • Multi-tasking
  • Taking control
  • Verbiage skills
  • Presentation skills
  • Dual option close
  • Mistakes to avoid

Course Curriculum

  • Introduction
  • Printable Resources - Scripting
    • 6 Steps to the New Patient Phone Call

    • 3 Steps to Overcoming Price Inquiries

    • 3 Strategies to Accomplish on Every Call

    • 6 Edification Topics

    • Edification Scripting

    • How to Best Handle Insurance Inquiries

  • Taking Control
    • Intro

      Preview
    • Mistakes to Avoid

    • Taking Control

    • Dual Option Close

    • Questions with Statements

    • How to Best "Force" an Answer

    • Role Play Exercises

    • Review & Implementation

  • 5 Star Customer Service
    • Intro

      Preview
    • Mistakes to Avoid

    • Making a Good First Impression

    • Consistency

    • Placing New Patients On Hold

    • Cross Training

    • Becoming The Expert

    • Positive Connotation

    • Politeness

    • How to Best Address Patients

    • Communication Skills Part 1

    • Communication Skills Part 2

    • Communication Skills Part 3

    • Communication Skills Part 4

    • Asking For Personal Info

    • Review

  • Creating Value
    • Mistakes to Avoid

    • How to Best Build Rapport

    • The Six Edification Topics

    • Edification Scripting

    • The Value Proposition Game

    • The Importance of "Selling" You

    • Role Play Excercises

    • Review

  • The Six Steps to the New Patient Phone Call
    • Introduction

      Preview
    • VIP Greeting

    • Identifying the Caller

    • Taking Control

    • Dual Option Close

    • Data Capture

    • Value, Education & Confirmation

    • Role Play Exercises

    • Review & Implementation

  • The Three Steps to Overcoming Price Inquiries
    • Mistakes to Avoid

    • Positive Connotation

      Preview
    • Value Proposition

    • Clinical Education (Part 1)

    • Clinical Education (Part 2)

    • Clinical Education (Part 3 - Team Exercise)

    • Willingness to Say Bye

    • Role Play Services

    • Combine all that we have learned

    • Review & Implementation

  • How to Best Handle & Overcome Insurance Inquiries
    • Mistakes to Avoid

    • Positive Connotation

    • Value Proposition (Part 1)

    • Value Proposition (Part 2)

    • Role Play Exercises

    • Review & Implementation

  • Course Requirements
    • Internet
    • Internet Connected Device

FREE REPORT

The 3 Strategies to Accomplish on Every New Patient Phone Call - Instantly Improve 5-Star Customer Service, Conversion & Revenue

FREE REPORT & SCRIPTING
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