Processing Request...

Orthodontist Receptionist Certification Course™

Become the envy of your orthodontic community with New Patient Group’s popular Orthodontic Receptionist Certification Course™. This comprehensive course teaches the essential skill-sets necessary to create a superior patient experience, increase conversions and revenue. It’s a perfect training solution for existing employees and new hires as you get to keep the course for life. This popular course includes training on: 5-Star customer service, creating value, sales fundamentals, taking control, verbiage, presentation, efficiency, and much more.

Learn advanced psychology principles that teach invaluable lessons proven to enhance the patient experience, while also having a significant impact on improved conversions, patient loyalty, referrals and even same day starts! Learn our six steps to the new patient phone call and how to use this call process to better the patient experience. Your team will learn important strategies and edification verbiage that should be accomplished on every new patient call. Learn how to best overcome price inquiries, insurance inquiries and more with value-based language.

This course is a must have for any practice wanting to become the standard of excellence, separating themselves from the competition. This Receptionist Certification Course is a one-time investment with the option of receiving our monthly audio recorded mystery calls and analysis for just $147/monthly with no contracts.

NPG CEO Brian Wright

Instructor :

Brian Wright

What you will learn

  • How to achieve 5-Star Customer Service
  • The power of Consumer Psychology
  • The most important thing to achieve on every call
  • 6 Steps to the New Patient Phone Call
  • 3 Steps to Overcoming Price Inquiries
  • How to best handle insurance inquiries
  • How to convert price shoppers into loyal patients
  • How to best overcome patient objections
  • How to best handle patient complaints
  • How to increase same day starts
  • Consumer Psychology
  • Sales Fundamentals
  • Time Management
  • Efficiency
  • Multi-tasking
  • Taking control
  • Verbiage skills
  • Presentation skills
  • Dual option close
  • Mistakes to avoid

Course Curriculum

  • Introduction
  • Printable Resources - Scripting
    • 6 Steps to the New Patient Phone Call

    • 3 Steps to Overcoming Price Inquiries

    • 3 Strategies to Accomplish on Every Call

    • 6 Edification Topics

    • Edification Scripting

    • How to Best Handle Insurance Inquiries

  • Taking Control
    • Intro

      Preview
    • Mistakes to Avoid

    • Taking Control

    • Dual Option Close

    • Questions with Statements

    • How to Best "Force" an Answer

    • Role Play Exercises

    • Review & Implementation

  • 5 Star Customer Service
    • Intro

      Preview
    • Mistakes to Avoid

    • Making a Good First Impression

    • Consistency

    • Placing New Patients On Hold

    • Cross Training

    • Becoming The Expert

    • Positive Connotation

    • Politeness

    • How to Best Address Patients

    • Communication Skills Part 1

    • Communication Skills Part 2

    • Communication Skills Part 3

    • Communication Skills Part 4

    • Asking For Personal Info

    • Review

  • Creating Value
    • Mistakes to Avoid

    • How to Best Build Rapport

    • The Six Edification Topics

    • Edification Scripting

    • The Value Proposition Game

    • The Importance of "Selling" You

    • Role Play Excercises

    • Review

  • The Six Steps to the New Patient Phone Call
    • Introduction

      Preview
    • VIP Greeting

    • Identifying the Caller

    • Taking Control

    • Dual Option Close

    • Data Capture

    • Value, Education & Confirmation

    • Role Play Exercises

    • Review & Implementation

  • The Three Steps to Overcoming Price Inquiries
    • Mistakes to Avoid

    • Positive Connotation

      Preview
    • Value Proposition

    • Clinical Education (Part 1)

    • Clinical Education (Part 2)

    • Clinical Education (Part 3 - Team Exercise)

    • Willingness to Say Bye

    • Role Play Services

    • Combine all that we have learned

    • Review & Implementation

  • How to Best Handle & Overcome Insurance Inquiries
    • Mistakes to Avoid

    • Positive Connotation

    • Value Proposition (Part 1)

    • Value Proposition (Part 2)

    • Role Play Exercises

    • Review & Implementation

  • Course Requirements
    • Internet
    • Internet Connected Device

FREE REPORT

The 3 Strategies to Accomplish on Every New Patient Phone Call - Instantly Improve 5-Star Customer Service, Conversion & Revenue

FREE REPORT & SCRIPTING